Thank you for using Printroof! Before using or accessing our platform, please read this Terms of Service (the “Terms of Service”) carefully. This document is a legally binding contract between Printroof and you, the User (as defined below), for the use of the applications, software, products and services provided by Printroof (collectively, the “Service”) and as such, we have tried to make it as clear as possible. In addition to the full legal terms and text, we have provided short non-binding summaries with each clause. These summaries do not aim to replace or misrepresent the full text.
These terms are used throughout this Terms of Service and it’s important that you understand what we are referring to when we use them.
Terms not defined in this section shall have the meaning provided elsewhere in the Terms of Service.
“Content” refers to content featured or displayed through the Website, including without limitation text, data, articles, images, photographs, graphics, software, applications, designs, features, and other materials that are available on the Website or otherwise available through the Service.
“Customers” refers to individuals or entities that purchase Your Products through a Sales Channel.
“Orders” refer to Your Products once they have been purchased by You or Your customers.
“Produced Orders” refer to Orders that have been completed and shipped.
“Products,” refers to all products offered by different Providers on our Website including, but not limited to clothing, accessories, home decor, kitchenware, footwear and stationary.
“Providers,” refers to the organizations and companies that Printroof partners with in the scope of its Service to offer Products to You.
“Us” and “We” refers to Printroof.com .
“User,” “You,” “Your” refers to the individual person, company, or organization that has visited or is using the Website or Service; that accesses or uses any part of the account; or that directs the use of the account in the performance of its functions.
“Website” refers to Printroof’s website located at Printroof.com, and all content, services and products provided by Printroof through the Website. It also includes Printroof-owned subdomains of Printroof.com
“Your Content” is Content that you create or own.
When You use Our Services and Content, You are agreeing to:
Our Terms of Service
Our Intellectual Property Policy
Any other terms or policies we reference below.
Except as they may be supplemented by additional terms and conditions, policies, guidelines or standards, the Agreement constitutes the entire understanding between Printroof and You pertaining to the subject matter hereof, and supersedes any and all prior oral or written understandings or agreements between Printroof and You in relation to the access to and use of the Service.
If any provision of these Terms of Service are held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforce ability of the remaining provisions.
Questions about the Terms of Service? Contact us.
By using Printroof , you are agreeing to all the terms below.
By using the Service, You acknowledge that You accept and agree to be bound by these Terms of Service. If You do not agree to these Terms of Service, You may not access the Service, and if You are already registered, cancel Your account.
We can change these Terms of Service, and if the changes are big, we’ll let you know.
Printroof reserves the right to revise the Terms of Service from time to time and the most current version will always be posted on our Website. If a revision, in our sole discretion, is material we will notify You. The “Last Updated” date at the top of the Terms of Service reflects the date of the last modification. Your use of the Service following the effective date of any modifications to the Terms of Service will constitute your acceptance of such modification. If You do not agree to the new Terms of Service, You should stop using the Service and cancel Your account.
Printroof is an online platform that allows you to create and purchase products .
Printroof is an online marketplace for print on demand . Your Products can be customize as per your requirements. When You purchase Products , We are notified and We start working for print and delivering Your Products .
We don’t guarantee that our website will be online 100% of the time. Due to the nature of product development and the Internet, our website may have periodic downtimes.
Due to the nature of the Internet, Printroof cannot guarantee uninterrupted access and availability of the Printroof Service. We reserve the right to restrict the availability of our Service or certain features if necessary in view of capacity limits or the integrity of our servers. We also reserve the right to restrict access when performing maintenance measures to ensure the proper working and functioning of the Printroof Service. Printroof can improve or modify its Service and may introduce new offerings from time to time.
You have to be at least 18 years old to use our service and if you are signing up on behalf of someone else, you are acknowledging that you have the right to do so. Certain features of our platform may have additional terms other than those here.
You must be at least 18 years old and able to access and use the Service or to create a Printroof account. By accessing and using our Service, you represent and warrant that you are 18 years of age or older and have the legal capacity and authority to enter into a contract.
If you open an account on behalf of a company, organization, or other entity, then “You” includes you and that entity, and You represent and warrant that You are authorized to grant all permissions and licenses provided in this Terms of Service and bind the entity to these Terms of Service, and that you agree to these Terms of Service on the entity’s behalf.
The access to or use of certain areas and features of the Service may be subject to separate policies, standards or guidelines, or may require that you accept additional terms and conditions. If there is a conflict between these Terms of Service and the terms and conditions applicable to a specific area or feature of the Printroof Service, the more specific terms and conditions will apply, unless specified otherwise.
To use our Service, You have to register an account. Details on how to do so are provided in the next section.
You understand and agree that You are responsible for paying any and all applicable taxes that may be due as a result of your use of the Service.
We have certain requirements that you must abide by when you create an account with Us.
You shall not create an account or access the Service if You are under the age of 18;
You shall not have more than one account at any given time, and shall not create an account using a false identity or information, or on behalf of someone other than yourself or your entity, which has provided you authorization to create the account on behalf of it;
You shall not have an account or use the Service if You have been previously removed by the Company;
We may reject your registration or cancel an existing registration for any reason at our sole discretion.
We will use the email address you provide as the primary method of communication.
Any harassment or insult towards Printify employees may result in immediate account termination.
You are solely responsible for keeping your account credentials secure and you may not disclose your credentials to any third party. You must immediately notify Printify if you have any reason to suspect that your credentials have been compromised, lost or stolen or in the case of any actual or suspected unauthorized use of your Printify Account. You are solely responsible for any and all activities performed through your Printify account. Printify will not be liable for any loss that You may incur as a result of someone else using Your username or password, either with or without Your knowledge. To the extent allowable by law, you shall be liable for any expenses and reasonable attorney’s fees for your failure to safeguard user and password information and/or promptly notify the Company about unauthorized use of your account or breach of your account information or password.
Printify expressly disclaims any and all liability arising from revocation, cancellation, or suspension of your account for any reason. Your account and registration will terminate immediately upon your breach of any of the terms herein. You may terminate your account and participation as a registered user at any time from your Account Settings > Personal Data > Delete my data. Before proceeding with deleting your account, make sure that you have disconnected your store from the respective sales channels, unsubscribed from the business plan and removed your registered credit card. Deleting your account is irreversible and you will not be able to access the data afterwards. Nonetheless, you will still be responsible for any and all pending orders and charges.
All content you upload is owned by you. If we are notified or if we believe that the content is not yours, or if the content doesn’t meet our standards, we will remove it at our discretion. By uploading content to Printroof , you allow us to use your content for things like marketing and education of Printroof users.
You may not resell, rent, lease, loan, sublicense, distribute, or otherwise transfer rights to the Service.
You may not modify, reverse engineer, decompile or disassemble the Service
You may not copy, adapt, alter, modify, translate, or create derivative works of the Service without written authorization of Printroof .
You may not permit other individuals to use the Service, including but not limited to shared use via a network connection, except under these Terms of Service.
You may not circumvent or disable any technological features or measures in the services that are designed for protection of intellectual property rights.
You may not use the Service in an attempt to, or in conjunction with, any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in, a content file or other work protected by the copyright laws of any jurisdiction.
You may not use or access the Service to compile data in a manner that is used or usable by a competitive product or service.
You shall not use your Account to advertise, solicit, or transmit any commercial advertisements, including chain letters, junk e-mail or repetitive messages to anyone.
You shall not use your Account to engage in any illegal conduct.
You shall monitor your Account to restrict use by minors, and You will deny access to children under the age of 13. You accept full responsibility for any unauthorized use of the Service by minors in connection with your Account and You are responsible for any use of your credit card or other payment instrument by minors.
You shall not use the Service to order and resell blank Products without customizing them with your artwork.
Any such forbidden use shall immediately terminate Your license to the Service.
Printroof may use its discretion to remove Your Content from our Service, at any time, with or without prior notice to you, if it violates any of our Terms of Service or policies or is reported to be infringing on intellectual property rights of others. Printroof is not obligated to monitor or police Your Content. In addition to intellectual property concerns, Content that contains any of the below is prohibited and may also lead to termination of Your account.
Child Exploitation: You may not post or upload Content that exploits or abuses children, including but not limited to images or depictions of child abuse or sexual abuse, or that presents children in a sexual manner.
Harassment, Bullying, Defamation and Threats: You may not post or upload Content that harasses, bullies, defames or threatens a specific individual.
Hateful Content: You may not post or upload Content that condones or promotes violence against people based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition or veteran status.
Illegal Activities: You may not post or upload Content that facilitates or promotes activities that go against the laws of the jurisdictions in which you operate or do business.
Intellectual Property: You may not post or upload Content that infringes on the copyright or trademarks of others.
Personal and Confidential Information: You may not post or upload any Content that contains personally identifiable information sensitive personal information, or confidential information, such as credit card numbers, confidential national ID numbers, or account passwords unless you have consent from the person to whom the information belongs or who is otherwise authorized to provide such consent.
Self-Harm: You may not post or upload Content that promotes self-harm.
Terrorist Organizations: You may not post or upload Content that implies or promotes support or funding of, or membership in, a terrorist organization.
When You use the Service, Printroof reserves the right to view, monitor, and record activity without notice or further permission from You, to the fullest extent permitted by applicable law, although we have no obligation to do so. Any information obtained by monitoring, reviewing, or recording is subject to review by law enforcement organizations in connection with the investigation or prosecution of possible criminal activity involving use of the Service.
No products are produced or shipped unless payment for those products has first been received via credit/debit, or from an existing Printroof balance. Users have the option to change settings for when and how often they are charged. You cannot withdraw “sales credits” or “subscription bonus”.
To order Your Products or to fulfill Orders, You must pay for the Order in advance. The price You pay will be the price of the Product plus shipping and taxes (if applicable). These prices can be found in the Product Page . Orders will not be processed until payment has been received by Printroof .
In order to process payments on Printroof , You need to either have a Credit or Debit card on file or connect Printroof to your PayPal account. By default, Printroof will charge funds for Orders from an existing Printroof balance first, and if there is a remaining balance due then Printroof will charge any saved Credit or Debit cards.
Printify may issue a coupon. A coupon is virtual money that can be used for paying for manual and sample orders. You may use a coupon only for a single order. Multiple coupons cannot be combined. Each coupon’s value is divided according to the total line items in the order. It cannot be converted to cash or withdrawn.
If you have an issue with your order, contact Printroof before disputing your claim with your credit card company. If you have filed a dispute with your credit card company, we will not be able to issue you a refund as well, and we cannot make any refunds or replacements until the dispute is resolved or cancelled. If there are Order issues and after an investigation Printroof offers you a refund, this will be provided in the form of a Printroof credit and will appear in your Printroof balance.
Once a user withdraws funds from Printroof balance it will be sent to the same payment source where it initially came from, whether it is a credit/debit card or a PayPal account. If a top-up is made via PayPal, withdrawal can only be made to the same PayPal account. In case the initial payment was made with a card, the Printroof balance withdrawal will take place in the form of a credit/debit card full or partial refund.
European Union (EU) regulations require Printroof to collect Value Added Tax (“VAT”) on all orders produced and shipped within the EU. Users with businesses registered with the EU may apply for a VAT Exemption if the Users have a valid VAT number. If you qualify for a VAT exemption, contact Printroof Merchant Support with your VAT number and business details and we will apply the exemption in our system.
If you have an issue with your order, contact Printroof directly within 30 days of product delivery and provide all necessary information and photographic evidence. After investigation, we will determine if you are eligible to receive a replacement at no cost to you. Some issues do not qualify for replacement, they are outlined below.
If the Produced Order does not meet User or Customer expectations, Users must first contact Printroof Merchant Support within 30 days of product delivery and will not contact the Print Providers. In order to best resolve the matter, the User should provide all relevant materials for Printroof to investigate the issue, including a description of the Produced Order, the issue, and quantity of Products affected. If a User contacts the Provider directly, the User risks account suspension at Printroof ’s sole discretion
Products are unique and produced to order, therefore, they are non-refundable. Once an Order has been sent to production it is sent to the Provider and the User can no longer edit the details of the Order or cancel it. If the shipment details are incorrect, or the Customer ordered the wrong size or color, Printroof is not responsible and will not offer replacements or refunds. The User is responsible for relaying the correct information from the User’s Customers. Users may adjust the settings for when an Order is sent to production.
Orders for products with recently updated artwork go through a Printroof Quality Control process that checks for low-resolution imagery or any other design related issues. If an issue is discovered, Printroof will send merchants an email explaining the issue and any possible product quality repercussions. If You choose to proceed with the order, or if Printroof does not receive a response within 7 days of the email notification, the order will be submitted and You will not be eligible for any replacements or refunds for this order. Orders that don’t meet other criteria of Printroof ’s Terms of Service or Intellectual Property Policy will be cancelled, and charges refunded.
The Production times listed on the Website are estimated average times and are in no way guaranteed. If Your Order seems to be taking an unusually long time to be produced or delivered, please contact Printroof ’s Support team. If the Produced Order is lost during Shipment, Printroof will investigate and may provide replacements when appropriate.
After investigating Your issue, if Printroof ’s Support team determines that your Product is faulty, Your Orders will be submitted for either reprint or replacement. Refunds are only provided if a subsequent reprint or replacement is also found to be faulty by our Merchant Support team. Refunds will be issued in the form of credits to Your Printroof balance.
Printroof does not give refunds for orders that have been shipped without tracking until they are verified to be lost.
If an order is returned to Printroof due to an incorrect address, the User will be contacted by Printroof Support to arrange a reshipment. The User will be liable for the reshipment costs once an updated address is provided and confirmed. Otherwise, packages will be donated after two weeks if Printroof Support is not provided with a valid address for the reshipment. Reshipment costs include the original shipping cost of the product and a service fee of $4. The service fee covers any Charge On Delivery (C.O.D) fees that we get charged by the fulfillment operator and handling fees.
If an order has not been delivered in 30 calendar days (for domestic US or regional EU orders) or in 45 calendar days (for international orders), merchants should contact Printroof Support within 1 week in order to be eligible for a reprint/refund.
We take intellectual property rights seriously and we kindly ask you to respect ours.
Printroof , Printroof.com, and other Printroof graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, or trade dress of Printroof that may not be used in connection with any Product or service without the prior written consent of Printroof . The images and icons available in our brand and press kit may be used by partners and third party sites as long as the appropriate links to the Printroof Website are included. Printroof reserves the right to request removal of Your use of the images and icons at any time.
We are not responsible for any losses you incur as a result of using our service. We are not responsible if you break the law or breach this agreement and are sued as a result. Please read this section carefully; it limits our obligation and responsibilities to you.
Limitation of Liability. IN NO EVENT SHALL PRINROOF, ITS OFFICER, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, ADVERTISES, OR PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, OR FOR DAMAGES IN THE AGGREGATE EXCEEDING THE AMOUNT OF THE FEES PAID AND PAYABLE BY YOU TO PRINROOF OR $100.00 (WHICHEVER IS MORE), ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify and hold Printroof and, its parent, subsidiaries, affiliates, partners, and Providers, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, or your violation of any law or the rights of a third party.
Warranty Disclaimer. Printroof controls and operates the Service from various locations and makes no representation that the Service is appropriate or available for use in all locations. Services may not be available in Your location or may vary across locations. THE SERVICE AND CONTENT ARE PROVIDED “AS IS”, “AS AVAILABLE” AND IS PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, SAVE TO THE EXTENT REQUIRED BY LAW. PRINROOF, AND ITS DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS, PARTNERS AND PROVIDERS DO NOT WARRANT THAT: (A) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK. SOME STATES / COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.